Careers

BEST Hospitality Training is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws.

BEST Hospitality Training is fully committed to providing opportunities that promote diversity, growth, and a professional work environment. Please review our open positions below.

Open Positions

Thank you for your interest! Below please find our open service positions. Please visit our volunteer page to learn about our volunteer opportunities.

Commonwealth Corps Career and Resource Referral Specialist

The mission of the Commonwealth Corps service internship program is to engage Massachusetts residents of all ages and backgrounds in service to strengthen communities, address unmet community needs, and increase volunteerism.

Commonwealth Corps members with BEST Hospitality Training will serve 10.5 months in a full-time capacity. What they have in common is a desire to put their talents and ideas to use in the service of their communities and the Commonwealth.

The mission of BEST Hospitality Training is to provide individuals with the education, skills and training to excel in the hospitality industry and in their personal lives. BEST will host two full-time Commonwealth Corps members who will support volunteer recruitment, mentoring, and management and workforce development programming in Boston, MA. The Commonwealth Corps Resource Specialist will establish a career navigation and resource referral program to provide economic maximization services to current clients, economic opportunity services to individuals ineligible for regular programming, and career ladder services for past clients who need assistance reaching their next steps.

Responsibilities:

Essential

  • Complete a minimum of 1500 hours of service, serving through June 29, 2019.
  • Attend all required Commonwealth Corps trainings and service events held by MSA (minimum of 6 total, post orientation) and BEST Hospitality Training, including a new member orientation on August 15 & 16, 2018.
  • Participate in a minimum of 1 hour of MSA-related activities each week (in person or virtually).
  • Attend weekly Team Meetings and group/individual supervisory meetings
  • Attend professional development offerings as needed
  • Co-lead Information Session following a defined schedule (TBD) to provide walk-in individuals with information regarding services offered at BEST
  • Refer clients to community based organizations, skills training providers, career centers, etc. and follow up to ensure appropriate support
  • Conduct online career exploration, resume building, completion of online applications, cover and thank you letter writing, and interviewing meetings with eligible clients
  • Conduct benefit exploration and application processes meetings with eligible clients
  • Document all resource referral and workforce development activity in Salesforce database

Qualifications:

Required

  • Massachusetts residency and legal authorization to work in the United States
  • 18 years of age or older
  • Experience with or interest in volunteerism and community engagement
  • Ability to balance service commitment with other family/work/school/community commitments in a sustainable way
  • Understanding of marketing, outreach, and recruitment strategies
  • Experience with mentoring, counseling, research and customer service.
  • Understanding of workforce development practices such as career exploration, building resumes, cover letter writing, completing online applications, interviewing, and thank you letter writing
  • Understanding of the hospitality industry
  • Understanding of communities in which they will be serving
  • Microsoft office programs competency

Preferred

  • Bi/multilingual

Member Benefits:

  • Stipend of $550 every other week while in service, up to $13,200 minus taxes and withholdings;
  • Health insurance (individual coverage only);
  • Completion award of up to $2,500 upon successful completion of service, minus taxes and withholdings;
  • Training and other professional development opportunities;
  • Limited reimbursement for travel to Corps-wide MSA-sponsored activities;
  • Limited travel reimbursement from their host site for certain service-related travel away from their usual service location, according to that agency’s policies;
  • Monthly MBTA pass (worth approximately $85/month)
  • The opportunity for at least 10 (full-time) days of planned absences (may include holidays); and
  • Opportunity to join with others with a common sense of purpose as part of the Commonwealth Corps service internship program.

Please note that receipt of these stipends/benefits may impact an individual’s eligibility for certain public benefits.

Term of Service:

  • Position Start Date: August 15, 2018
  • Position End Date: June 29, 2019
  • Service commitment will average 38-40 hours per week to be served M-F between the hours of 9AM to 8PM.
  • Members will be required to serve a combination of daytime/evening hours including a minimum of two days a week of evening service.
  • Final schedule will be determined based on selected members’ schedule availability and agency’s programmatic needs. This determination will be made after an open discussion between candidate and immediate supervisor.
  • Member will serve out of the Medford office once a week. The remaining days will be served out of our Dudley office. Member may be requested to serve out of the Medford office during special events.

Application Instructions:

To apply, submit a cover letter and resume as soon as possible, and no later than May 30, 2018 to Aisha Necoechea, Workforce Development Strategist at anecoechea@BESThtc.org

Accepted members will be required to undergo a criminal offender and sexual offender background check.

BEST Hospitality Training will recruit and select persons in all positions to ensure a diverse and inclusive climate without regard to race, religion, sex, sexual orientation, age, veteran status, color, political affiliation, creed, national origin, marital status, or any other status as protected by federal, state, and local laws. BEST Hospitality Training welcomes applications from individuals with disabilities and will make reasonable accommodations for interviews and for service upon request.

Commonwealth Corps Volunteer Management Specialist

The mission of the Commonwealth Corps service internship program is to engage Massachusetts residents of all ages and backgrounds in service to strengthen communities, address unmet community needs, and increase volunteerism.

Commonwealth Corps members with BEST Hospitality Training will serve 10.5 months in a full-time capacity. What they have in common is a desire to put their talents and ideas to use in the service of their communities and the Commonwealth.

The mission of BEST Hospitality Training is to provide individuals with the education, skills and training to excel in the hospitality industry and in their personal lives. BEST will host two full-time Commonwealth Corps members who will support volunteer recruitment, mentoring, and management and workforce development programming in Boston, MA.The Commonwealth Corps Volunteer Management Specialist will recruit and manage volunteers, establish new volunteer networks by engaging members of our new office communities, build a steady pipeline of volunteers and interns from local universities and colleges, and conduct direct outreach and recruitment of individuals who would benefit from volunteer support services.

Responsibilities:

Essential

  • Complete a minimum of 1500 hours of service, serving through June 29, 2019.
  • Attend all required Commonwealth Corps trainings and service events held by MSA (minimum of 6 total, post orientation) and BEST Hospitality Training, including a new member orientation on August 15 & 16, 2018.
  • Participate in a minimum of 1 hour of MSA-related activities each week (in person or virtually).
  • Attend weekly Team Meetings and group/individual supervisory meetings
  • Attend professional development offerings as needed
  • Conduct marketing and outreach for volunteers at local colleges/universities and at the neighborhoods where BEST offices reside
  • Conduct marketing and outreach for individuals in need of tutoring services by attending recruitment events hosted at employer partners
  • Post volunteer positions online on BEST website, college/university websites, www.idealist.org, www.volunteermatch.org, etc.
  • Implement a creative strategy to match tutees with volunteer tutors utilizing public resources available for tutoring meetings (e.g. public libraries)
  • Provide orientation and training to new volunteers
  • Mentor and manage volunteers
  • Update and enhance program manual and materials
  • Participate in mentorship teaching training, especially to gather supporting resources for volunteers
  • Document all volunteer activity in Salesforce database

Qualifications:

Required

  • Massachusetts residency and legal authorization to work in the United States
  • 18 years of age or older
  • Experience with or interest in volunteerism and community engagement
  • Ability to balance service commitment with other family/work/school/community commitments in a sustainable way
  • Understanding of marketing, outreach, and recruitment strategies
  • Experience with teaching, training, and/or mentoring
  • Understanding of workforce development practices
  • Understanding of the hospitality industry
  • Understanding of communities in which they will be serving
  • Microsoft office programs competency

Preferred

  • Bi/multilingual

Member Benefits:

  • Stipend of $550 every other week while in service, up to $13,200 minus taxes and withholdings;
  • Health insurance (individual coverage only);
  • Completion award of up to $2,500 upon successful completion of service, minus taxes and withholdings;
  • Training and other professional development opportunities;
  • Limited reimbursement for travel to Corps-wide MSA-sponsored activities;
  • Limited travel reimbursement from their host site for certain service-related travel away from their usual service location, according to that agency’s policies;
  • Monthly MBTA pass (worth approximately $85/month)
  • The opportunity for at least 10 (full-time) days of planned absences (may include holidays); and
  • Opportunity to join with others with a common sense of purpose as part of the Commonwealth Corps service internship program.

Please note that receipt of these stipends/benefits may impact an individual’s eligibility for certain public benefits.

Term of Service:

  • Position Start Date: August 15, 2018
  • Position End Date: June 29, 2019
  • Service commitment will average 38-40 hours per week to be served M-F between the hours of 9AM to 8PM.
  • Members will be required to serve a combination of daytime/evening hours including a minimum of two days a week of evening service.
  • Final schedule will be determined based on selected members’ schedule availability and agency’s programmatic needs. This determination will be made after an open discussion between candidate and immediate supervisor.
  • Member will serve out of the Medford office once a week. The remaining days will be served out of our Dudley office. Member may be requested to serve out of the Medford office during special events.

Application Instructions:

To apply, submit a cover letter and resume as soon as possible, and no later than May 30, 2018 to Aisha Necoechea, Workforce Development Strategist at anecoechea@BESThtc.org

Accepted members will be required to undergo a criminal offender and sexual offender background check.

BEST Hospitality Training will recruit and select persons in all positions to ensure a diverse and inclusive climate without regard to race, religion, sex, sexual orientation, age, veteran status, color, political affiliation, creed, national origin, marital status, or any other status as protected by federal, state, and local laws. BEST Hospitality Training welcomes applications from individuals with disabilities and will make reasonable accommodations for interviews and for service upon request.

BOSTON EDUCATION, SKILLS & TRAINING (BEST) CORP.
AMERICORPS NEW AMERICAN INTEGRATION PROGRAM

The NEW AMERICAN INTEGRATION PROGRAM (NAIP) is an AmeriCorps program administered by the MIRA Coalition, in partnership with English for New Bostonians. Up to 30 NAIP members will be placed at various community-based organizations across Massachusetts to address barriers to economic empowerment among immigrants and refugees by focusing their service on job readiness training (including ESOL instruction) and/or citizenship services (including application assistance and civics instruction). Additional add- on services include volunteer coordinator and community service support.

ABOUT BEST: Boston Education, Skills and Training (BEST) Corp. is an independent non-profit organization focusing on the workforce development needs of the hospitality industry. We serve members of UNITE HERE Local 26 and those seeking employment in the hospitality industry. Our mission is to provide individuals the education, skills, and training to excel in the hospitality industry and in their personal lives.

SERVICE POSITION TITLE: ESOL Instructor

SERVICE DESCRIPTION: The AmeriCorps ESOL instructor’s primary responsibility will be to teach English contextualized to the hospitality industry. In addition, this individual may be assigned to prepare clients for the U.S. citizenship test or to teach computers in order to help people get and retain jobs. Previous AmeriCorps members have contributed their talents in other ways, as well, depending on their skillset, including assisting with social media, photography, grant writing, event planning, etc.

SERVICE LOCATION: Medford, MA

SERVICE SCHEDULE: M-F, 9AM – 5PM except for two days which will be noon – 8 PM. Members commit to full-time service from Sep 5, 2018 through Aug 3, 2019.

ESSENTIAL RESPONSIBILITIES:

  • Teach English for Hospitality and possibly computers and/or citizenship preparation classes
  • Support volunteer tutor program by assisting with tutor matching and training as needed
  • Administer BEST Plus test
  • Record minutes at weekly staff meeting
  • Input all data related to classes, attendance, and testing into our Salesforce Database for Nonprofits
  • Utilize social media to promote BEST classes, success stories, events, etc.
  • Travel at least once/month for NAIP member meetings;
  • Make a full-time, 11-month commitment
  • Substitute teaching as needed
  • Update class resources website as needed
  • Assist the job seeker program as needed
  • Conduct outreach to hotels
  • Assist in class and program-wide event planning and execution

QUALIFICATIONS

  • ESOL teaching experience preferred
  • Excellent computer skills with high proficiency in Microsoft Office suite. Experience in data entry, tracking, and analysis. Web site experience a plus.
  • Excellent organizational and communication skills
  • Interest in and commitment to national and community service
  • Experience working with diverse populations
  • High school diploma or GED equivalent
  • 17 years of age or older
  • Must be a US Citizen, US National or Legal Permanent Resident
  • Must be willing to undergo a National Service Criminal History Check, including screenings through the National Sex Offender Public Website, a name-based search of the statewide criminal history registry both in Massachusetts and your state of residence upon application to our program, and a fingerprint-based FBI check

BENEFITS

  • Year-round professional development and training opportunities
  • A Living Allowance up to $13,732
  • Loan forbearance and a Segal Education Award of $5,920 upon completion of service
  • Health Coverage
  • Child Care Assistance
  • Expert training in Teaching ESOL (including an opportunity to acquire a TESOL Certificate), Citizenship Assistance, and Job Readiness Instruction

NAIP NOTICE OF NON-DISCRIMINATION

NAIP does not discriminate on the basis of race, creed, color, national origin, ability, gender, secular preference, sexual orientation, marital status, age, political affiliation or religion, in accordance with the non- discrimination requirements of applicable statutes. NAIP is committed to supporting individuals with disabilities to serve as AmeriCorps members.

HOW TO APPLY

Download the general application from the MIRA websiteSubmit your resume and application via e-mail to naip@miracoalition.org. Incomplete applications will not be considered.

Applications will be accepted on a rolling basis until all positions are filled. Please note that if not selected for this position, you may still be considered for placements at other host sites.

BEST Hospitality Training will recruit and select persons in all positions to ensure a diverse and inclusive climate without regard to race, religion, sex, sexual orientation, age, veteran status, color, political affiliation, creed, national origin, marital status, or any other status as protected by federal, state, and local laws. BEST Hospitality Training welcomes applications from individuals with disabilities and will make reasonable accommodations for interviews and for service upon request.

BOSTON EDUCATION, SKILLS & TRAINING (BEST) CORP.
AMERICORPS NEW AMERICAN INTEGRATION PROGRAM

The NEW AMERICAN INTEGRATION PROGRAM (NAIP) is an AmeriCorps program administered by the MIRA Coalition, in partnership with English for New Bostonians. Up to 30 NAIP members will be placed at various community-based organizations across Massachusetts to address barriers to economic empowerment among immigrants and refugees by focusing their service on job readiness training (including ESOL instruction) and/or citizenship services (including application assistance and civics instruction). Additional add- on services include volunteer coordinator and community service support.

ABOUT BEST: Boston Education, Skills and Training (BEST) Corp. is an independent non-profit organization focusing on the workforce development needs of the hospitality industry. We serve members of UNITE HERE Local 26 and those seeking employment in the hospitality industry. Our mission is to provide individuals the education, skills, and training to excel in the hospitality industry and in their personal lives.

SERVICE POSITION TITLE: Career Coach

SERVICE DESCRIPTION: The NAIP Career Coach will work with the BEST Hospitality Training Center team to provide a high level of career coaching services, support, job placement, and job retention assistance for clients. This individual may also be assigned citizenship instruction in order to prepare eligible candidates to become U.S. citizens. The NAIP Career Coach will work directly with clients and perform other duties as needed.

SERVICE LOCATION: Boston, MA

SERVICE SCHEDULE: M-F, 10AM – 6PM with 1-2 evenings per month and occasional Saturdays. Members commit to full-time service from Sep 5, 2018 through Aug 3, 2019.

ESSENTIAL RESPONSIBILITIES:

  • Using a structured and approved curriculum, conduct comprehensive sessions of career development training and workshops to prepare students for positions in the hospitality industry.
  • Provide computer instruction to students enrolled in our job seeker program, as needed.
  • Manage and participate in selection process to screen applicants and determine program compatibility.
  • Manage a client caseload, maintaining appropriate level of contact with clients based on their needs and goals with timely submission of student applications in order to achieve all target outcomes.
  • Take a lead role in tracking and reporting coaching activities.
  • Maintain client files and protect confidentiality of information.
  • Travel at least once/month for NAIP member meetings;
  • Make a full-time, 11-month commitment

MARGINAL RESPONSIBILITIES:

  • Substitute teaching as needed

QUALIFICATIONS

  • Strong attention to detail
  • Excellent interpersonal skills with a positive and enthusiastic demeanor
  • Excellent computer skills with high proficiency in Microsoft Office suite with an emphasis on MS Word, Excel, and PowerPoint. Experience in data entry, tracking, and analysis.
  • Excellent organizational and communication skills
  • Interest in and commitment to national and community service
  • Experience working with diverse populations
  • High school diploma or GED equivalent
  • 17 years of age or older
  • Must be a US Citizen, US National or Legal Permanent Resident
  • Must be willing to undergo a National Service Criminal History Check, including screenings through the National Sex Offender Public Website, a name-based search of the statewide criminal history registry both in Massachusetts and your state of residence upon application to our program, and a fingerprint-based FBI check

BENEFITS

  • Year-round professional development and training opportunities
  • A Living Allowance up to $13,732
  • Loan forbearance and a Segal Education Award of $5,920 upon completion of service
  • Health Coverage
  • Child Care Assistance
  • Expert training in Teaching ESOL (including an opportunity to acquire a TESOL Certificate), Citizenship Assistance, and Job Readiness Instruction

NAIP NOTICE OF NON-DISCRIMINATION

NAIP does not discriminate on the basis of race, creed, color, national origin, ability, gender, secular preference, sexual orientation, marital status, age, political affiliation or religion, in accordance with the non- discrimination requirements of applicable statutes. NAIP is committed to supporting individuals with disabilities to serve as AmeriCorps members.

HOW TO APPLY

Download the general application from the MIRA websiteSubmit your resume and application via e-mail to naip@miracoalition.org. Incomplete applications will not be considered. 

Applications will be accepted on a rolling basis until all positions are filled. Please note that if not selected for this position, you may still be considered for placements at other host sites.

BEST Hospitality Training will recruit and select persons in all positions to ensure a diverse and inclusive climate without regard to race, religion, sex, sexual orientation, age, veteran status, color, political affiliation, creed, national origin, marital status, or any other status as protected by federal, state, and local laws. BEST Hospitality Training welcomes applications from individuals with disabilities and will make reasonable accommodations for interviews and for service upon request.