Careers
BEST Hospitality Training is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws.

BEST Hospitality Training is fully committed to providing opportunities that promote diversity, growth, and a professional work environment. Please review our open positions below.

Open Positions
Thank you for your interest! Below please find our open positions. Please visit our volunteer page to learn about our volunteer opportunities.

Lead Skills Instructor

The mission of BEST Hospitality Training is to provide individuals with the education, skills and training to excel in the hospitality industry and in their personal lives. BEST seeks a high energy Lead Skills Instructor to join our team and provide skills training instruction in our job seeker program.

Responsibilities:

Essential

  • Deliver contextualized experiential learning curricula for skills classes.
  • The instructor continuously evaluates, assesses and modifies lesson plans in response to class needs and industry leader feedback.
  • Schedules teachers, guest speakers, skills trainers, and off site events.
  • Completes all required student documentation including attendance, database notes, pre & post assessments and recommendations.
  • Supervises part-time skills instructors.
  • Works collaboratively with coaching team toward job placement or career advancement of students.
  • Attends and sometimes leads all staff meetings and teacher trainings.
  • Reports to Director of Skills and Operations.
  • Document all client activity in Salesforce database

Qualifications:

Required

  • Five years of related training/teaching experience preferred
  • Ability to work with a diverse group of clients
  • Exceptional presentation and facilitation skills
  • Strong written and oral communication skills
  • Interpersonal, communication and organizational skills
  • Ability to work as part of a team as well as independently
  • Experience in the Hospitality industry preferred

Compensation:

  • Salary range: $48k – $55k
  • Generous benefit package

Application Instructions:

To apply, submit a cover letter and resume as soon as possible to Mary Cronin, Director of Skills Training, at mcronin@BESThtc.org

BEST Hospitality Training will recruit and select persons in all positions to ensure a diverse and inclusive climate without regard to race, religion, sex, sexual orientation, age, veteran status, color, political affiliation, creed, national origin, marital status, or any other status as protected by federal, state, and local laws. BEST Hospitality Training welcomes applications from individuals with disabilities and will make reasonable accommodations for interviews and for service upon request.

Commonwealth Corps Volunteer Management Specialist

The mission of the Commonwealth Corps service internship program is to engage Massachusetts residents of all ages and backgrounds in service to strengthen communities, address unmet community needs, and increase volunteerism.

Commonwealth Corps members with BEST Hospitality Training will serve 10.5 months in a full-time capacity. What they have in common is a desire to put their talents and ideas to use in the service of their communities and the Commonwealth.

The mission of BEST Hospitality Training is to provide individuals with the education, skills and training to excel in the hospitality industry and in their personal lives. BEST will host two full-time Commonwealth Corps members who will support volunteer recruitment, mentoring, and management and workforce development programming in Boston, MA.The Commonwealth Corps Volunteer Management Specialist will recruit and manage volunteers, establish new volunteer networks by engaging members of our new office communities, build a steady pipeline of volunteers and interns from local universities and colleges, and conduct direct outreach and recruitment of individuals who would benefit from volunteer support services.

Responsibilities:

Essential

  • Complete a minimum of 1500 hours of service, serving through June 29, 2019.
  • Attend all required Commonwealth Corps trainings and service events held by MSA (minimum of 6 total, post orientation) and BEST Hospitality Training, including a new member orientation on August 15 & 16, 2018.
  • Participate in a minimum of 1 hour of MSA-related activities each week (in person or virtually).
  • Attend weekly Team Meetings and group/individual supervisory meetings
  • Attend professional development offerings as needed
  • Conduct marketing and outreach for volunteers at local colleges/universities and at the neighborhoods where BEST offices reside
  • Conduct marketing and outreach for individuals in need of tutoring services by attending recruitment events hosted at employer partners
  • Post volunteer positions online on BEST website, college/university websites, www.idealist.org, www.volunteermatch.org, etc.
  • Implement a creative strategy to match tutees with volunteer tutors utilizing public resources available for tutoring meetings (e.g. public libraries)
  • Provide orientation and training to new volunteers
  • Mentor and manage volunteers
  • Update and enhance program manual and materials
  • Participate in mentorship teaching training, especially to gather supporting resources for volunteers
  • Document all volunteer activity in Salesforce database

Qualifications:

Required

  • Massachusetts residency and legal authorization to work in the United States
  • 18 years of age or older
  • Experience with or interest in volunteerism and community engagement
  • Ability to balance service commitment with other family/work/school/community commitments in a sustainable way
  • Understanding of marketing, outreach, and recruitment strategies
  • Experience with teaching, training, and/or mentoring
  • Understanding of workforce development practices
  • Understanding of the hospitality industry
  • Understanding of communities in which they will be serving
  • Microsoft office programs competency

Preferred

  • Bi/multilingual

Member Benefits:

  • Stipend of $550 every other week while in service, up to $13,200 minus taxes and withholdings;
  • Health insurance (individual coverage only);
  • Completion award of up to $2,500 upon successful completion of service, minus taxes and withholdings;
  • Training and other professional development opportunities;
  • Limited reimbursement for travel to Corps-wide MSA-sponsored activities;
  • Limited travel reimbursement from their host site for certain service-related travel away from their usual service location, according to that agency’s policies;
  • Monthly MBTA pass (worth approximately $85/month)
  • The opportunity for at least 10 (full-time) days of planned absences (may include holidays); and
  • Opportunity to join with others with a common sense of purpose as part of the Commonwealth Corps service internship program.

Please note that receipt of these stipends/benefits may impact an individual’s eligibility for certain public benefits.

Term of Service:

  • Position Start Date: August 15, 2018
  • Position End Date: June 29, 2019
  • Service commitment will average 38-40 hours per week to be served M-F between the hours of 9AM to 8PM.
  • Members will be required to serve a combination of daytime/evening hours including a minimum of two days a week of evening service.
  • Final schedule will be determined based on selected members’ schedule availability and agency’s programmatic needs. This determination will be made after an open discussion between candidate and immediate supervisor.
  • Member will serve out of the Medford office once a week. The remaining days will be served out of our Dudley office. Member may be requested to serve out of the Medford office during special events.

Application Instructions:

To apply, submit a cover letter and resume as soon as possible, and no later than May 30, 2018 to Aisha Necoechea, Workforce Development Strategist at anecoechea@BESThtc.org

Accepted members will be required to undergo a criminal offender and sexual offender background check.

BEST Hospitality Training will recruit and select persons in all positions to ensure a diverse and inclusive climate without regard to race, religion, sex, sexual orientation, age, veteran status, color, political affiliation, creed, national origin, marital status, or any other status as protected by federal, state, and local laws. BEST Hospitality Training welcomes applications from individuals with disabilities and will make reasonable accommodations for interviews and for service upon request.