1989-2005      |      2004      |      2005      |      2007      |      2008      |      2009      |       2010     |     2014      |      2015     |      2016     |     2017


UNITE HERE Local 26 and hotel employers established an education trust fund to support English language learning for incumbent workers.


2004 EFH


Boston Education, Skills & Training (BEST) Corp. was formed as an independent non-profit 501(C)(3) organization focusing on workforce development.


2005_table setting


In 2005 a needs analysis was conducted with both labor and management participation to determine industry skills gaps. The Workforce Training Fund supported an On-Call Banquet Server class for incumbent workers. At the time there were 12 hotel partners.


BEST Hospitality Training expanded class offerings for Local 26 workers, adding levels of contextualized ESL, US citizenship prep., computer classes, and ServSafe certification.

2007_computer class




With 3 year funding from the Commonwealth Corporation (link), BEST Hospitality Training began offering pre-employment training: Housekeeping Training and Basic Culinary Skills.


2009_RA_Y5_RA 1


A five-year grant from SkillWorks pushed BEST Hospitality Training to a new level, allowing us to expand incumbent and pre-employment training to help people excel and advance in the hospitality industry. Twenty-seven hotel partners began meeting regularly at BEST Hospitality Training to support programming. Services expanded to include: Busser/Server class, ESL Room Attendant Class, intensive career coaching, and TEAM, TiPs, NEHA Food Safety, and CPR Chokesaver certification trainings.

Received English Works Campaign “Certificate of Recognition.”


2013_5_TEC IMG_4542


New Tech Center opened with a grant from the Richard and Susan Smith Family Foundation.

Learn at Work Program started, providing contextualized English for Levy Kitchen workers at the BCEC.




Pilot Diversity Hiring Initiative Training Program

First Social Return on Investment analysis report showed a 6.75% return on every dollar invested in the Room Attendant Program saving the Commonwealth with an increase in taxes paid and a decrease in public benefits. This program trains people and places them into good jobs, doubling their income.

BEST Hospitality Training is awarded United Way funding.


Launched Mel King Empowerment Program
Launched first brand-specific training for new hotels (CV Properties/Starwood)
Became DOL registered Housekeeping Pre-Apprenticeship Program


  • White House UpSkill Summit
  • First prize in Harvard KSG Philanthropy Class Competition
  • Won second prize in National Wish Upon a Star competition


    BEST opens training center in Dudley Square in Roxbury, MA.


BEST moves its main office to Station Landing in Medford, MA.