A five-year grant from SkillWorks pushed BEST Hospitality Training to a new level, allowing us to expand incumbent and pre-employment training to help people excel and advance in the hospitality industry. Twenty-seven hotel partners began meeting regularly at BEST Hospitality Training to support programming. Services expanded to include: Busser/Server class, ESL Room Attendant Class, intensive career coaching, and TEAM, TiPs, NEHA Food Safety, and CPR Chokesaver certification trainings.
Received English Works Campaign “Certificate of Recognition.”
Pilot Diversity Hiring Initiative Training Program
First Social Return on Investment analysis report showed a 6.75% return on every dollar invested in the Room Attendant Program saving the Commonwealth with an increase in taxes paid and a decrease in public benefits. This program trains people and places them into good jobs, doubling their income.
BEST Hospitality Training is awarded United Way funding.
Launched Mel King Empowerment Program
Launched first brand-specific training for new hotels (CV Properties/Starwood)
Became DOL registered Housekeeping Pre-Apprenticeship Program
- White House UpSkill Summit
- First prize in Harvard KSG Philanthropy Class Competition
- Won second prize in National Wish Upon a Star competition
BEST opens training center in Dudley Square in Roxbury, MA.
BEST moves its main office to Station Landing in Medford, MA.