Introduction to Hospitality, Housekeeping Pre-Apprenticeship and Apprenticeship Programs

BEST’s pre-apprenticeship program is called the Introduction to Hospitality Training, Housekeeping Pre-Apprenticeship Program and it trains participants for positions in hotel housekeeping departments. This 150 hour, six-week, full time pre-apprenticeship program, trains participants for positions in hotel housekeeping departments. The related classroom instruction includes components such as hands-on skills training in a model hotel room, ergonomics, chemical safety and blood-borne pathogens, cross-cultural communication skills, customer service, professionalism, non-harassment, financial literacy, computer skills, interview skills, hotel branding and two weeks of job shadowing. Upon completion, participants work with career coaches on their job search. Graduates receive a Massachusetts Department of Labor Housekeeping Pre-Apprenticeship credential. An articulation agreement between Bunker Hill Community College and BEST awards 9 college credits to pre-apprentice graduates pursuing a hospitality certificate or associates degree upon completion of their prior learning assessment portfolio.

Housekeeping Apprenticeship: Graduates of BEST’s pre-apprenticeship program seek hotel housekeeping positions in partner hotels. Many of BEST’s hotel partners are signatory employers to the UNITE HERE Local 26 collective bargaining agreement, but not all. Upon hire, graduates begin their on the job training 2,000-hour apprenticeship. BEST works closely with the hotels and the graduates during the apprenticeship. Upon successful completion of the apprenticeship, graduates earn a nationally recognized certification from the Massachusetts Department of Labor and 3 additional credits at Bunker Hill Community College. 

The next cycle of our Introduction to Hospitality Training, Housekeeping Pre-Apprenticeship Program will run from January 6, 2023, to February 17, 2023.

To be eligible, candidates must: 

  • Be eligible to work in the United States.
  • Be available to attend a full-time training program that meets Monday – Friday, 9:00 AM – 2:00 PM, and job shadowing for two weeks, 7:00 AM – 5:00 PM.
  • Be able to lift 50 pounds, push 200 pounds, and stand for at least 4 hours without assistance.
  • Have flexible work availability including every Saturday, Sunday, and holidays.
  • Have proficiency in English at an intermediate level.
  • Be able to pass an employer background check.

Please check back in October to learn how to apply.


Mel King Empowerment Program
The Mel King Empowerment Program (MKEP) is a diversity-hiring initiative aimed at increasing the number of  African Americans employed in quality hotel jobs. All U.S. born African Americans enrolled in our Introduction to Hospitality Training Program are part of the MKEP. The Program is named after Mel King, a community organizer, writer, former adjunct professor at MIT and advocate for Boston’s neighborhoods and less-advantaged families.