Our mission is to provide individuals with the education, skills and training to excel in the hospitality industry and in their personal lives.
Best in Practice.
Boston Education, Skills & Training (BEST) was founded in 2006 as a 501 c(3) non-profit workforce development program focused on the well-paid sector of the hospitality industry. BEST Hospitality Training combines pre-employment and incumbent worker training designed to meet the labor needs of our hotel partners and the personal and professional goals of UNITE HERE Local 26 members.. Our classes include English for Hospitality, computers, and citizenship prep, as well as certification skills training in On-Call Banquet Server, Basic Culinary Skills, Food Safety, CPR, and more. Career coaches help under and unemployed participants get quality jobs in partner hotels. These pre-employment students enroll in our Introduction to Hospitality Training Program.
Watch a video about our Hospitality Training Center.
BEST uses data to demonstrate impact, evaluate our programs, and better serve our stakeholders. We track demographic information, course enrollments, coaching activities, and much more in our Salesforce for NonProfits database.
Graduate Placement Rate
Placements at GBHE Hotels with Excellent Benefits
Retention Rate Since 2011
Employer Sponsored Health Benefits
- Before 5%
- After 83%
Prior to participating in the program, only 5 participants received employer-sponsored health benefits. After completing the program and finding new employment 83 participants receive employer-sponsored health benefits.
Wanda Diaz is originally from Puerto Rico and the proud mother of three daughters. She worked as a shift leader at a fast food restaurant for fifteen years in Florida before moving back to Boston this past summer. She has been hired as a Room Attendant at the Element Hotel where she will bring her smile, her energy, her high standards and superior people skills to the job.