Hospitality Training

Learn about our upcoming programs for Job Seekers and Incumbent Hotel Workers.

BEST Hospitality Training named in Top 31 Boston Non-Profits

At BEST Hospitality Training we believe that good jobs lead to better lives.

We ask you to please support our work and all the individuals we serve. To learn more visit The Philanthropy Connection and The Giving Common to make your tax deductible contribution.

Apprenticeship Initiative Exceeds First Year Goals

Learn how the Greater Boston American Apprenticeship Initiative (GBAAI) creates good jobs. Please read the News and Updates from OWD.

Successful Opening of our Dudley Square Facility!

2201 Washington Street – Boston, MA – 02119
Watch highlights of the event below!

Good Jobs.
Better Lives.

Our mission is to provide individuals with the education, skills and training to excel in the hospitality industry and in their personal lives.

Best in Practice.
Providing Opportunities.

Boston Education, Skills & Training (BEST) was founded in 2006 as a 501 c(3) non-profit workforce development program focused on the well-paid sector of the hospitality industry. BEST Hospitality Training combines pre-employment and incumbent worker training designed to meet the labor needs of our hotel partners and the personal and professional goals of UNITE HERE Local 26 members.. Our classes include English for Hospitality, computers, and citizenship prep, as well as certification skills training in On-Call Banquet Server, Basic Culinary Skills, Food Safety, CPR, and more. Career coaches help under and unemployed participants get quality jobs in partner hotels. These pre-employment students enroll in our Introduction to Hospitality Training Program.

Meet BEST

Watch a video about our Hospitality Training Center.

Our Impact
Our Data

BEST uses data to demonstrate impact, evaluate our programs, and better serve our stakeholders. We track demographic information, course enrollments, coaching activities, and much more in our Salesforce for NonProfits database.

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Graduate Placement Rate

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Placements at GBHE Hotels with Excellent Benefits

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Retention Rate Since 2011

Employer Sponsored Health Benefits

  • Before 5%
  • After 83%

Prior to participating in the program, only 5 participants received employer-sponsored health benefits. After completing the program and finding new employment 83 participants receive employer-sponsored health benefits.

Wanda Diaz is originally from Puerto Rico and the proud mother of three daughters. She worked as a shift leader at a fast food restaurant for fifteen years in Florida before moving back to Boston this past summer. She has been hired as a Room Attendant at the Element Hotel where she will bring her smile, her energy, her high standards and superior people skills to the job.

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Wanda Diaz