3 hours

• Recognize an emergency
• Respond to an emergency by using action steps: Check, Call, Care
• Provide basic care for sudden illnesses until advanced medical help arrives
• Use an automated external defibrillator

8 hours

• Recognize the risks faced by a food service establishment
• Assist in preventing unsafe habits that result in foodborne illness
• Protect food and food service equipment from contamination
• Practice good personal hygiene as it applies to the safe food handler
• Correctly stock and rotate food products
• Successfully clean and sanitize food service contact areas and equipment

5 hours

• Help create and sustain a comfortable and relaxed atmosphere for patrons
• Influence aspects of drinking behavior to encourage responsible drinking
• Confidently intervene in and resolve troublesome situations
• Use the knowledge gained in this class to recognize if a guest is approaching intoxication or is already intoxicated

2 hours

• Food allergies and celiac disease-related food intolerance, including the major food allergens
• Celiac disease and the food intolerances that it produces
• Symptoms of allergic reactions and celiac disease and procedures that restaurants should follow in educating employees about food allergies and celiac disease
• The MA allergen training provides current information on
• Steps that restaurants, hotels and caterers, should take if a customer has an allergic or celiac disease-related reaction to food

2 hours

• Understand the history and importance of coffee
• Demonstrate how to use and maintain an espresso machine
• Understand how to select, store, and dispose of coffee
• Demonstrate proper coffee bean grinding and tamping
• Understand how water temperature, quality, and flow rate effect taste
• Demonstrate how to properly froth milk

Kitchen Math

6 hours

• Demonstrate understanding of recipe terminology
• Demonstrate understanding of liquid measurement values
• Ability to convert liquid measurements from one value to another
• Ability to increase or reduce recipe yields
• Demonstrate understanding of fraction math
• Demonstrate understanding of measuring utensils

Knife Skills

24 hours

• Select and care for knives
• Identify all parts of the knife
• Use a utility knife safely:
  • Clean
  • Carry
  • Sharpen
  • Store
  • Cut
  • Position guiding hand correctly
• Cut foods into a variety of shapes and sizes:
  • Julienne
  • Battonet
  • Chiffonade
  • Dice

Pan Skills

20 hours

• Properly clarify butter
• Understand the proper techniques and guidelines necessary to
  • Sauté
  • Pan sear
  • Pan fry
• Demonstrate basic egg preparation and flipping techniques
• Demonstrate standard breading procedures and when to use each one
• Understand the importance of timing when cooking multiple food items

Soup and Sauces

22 hours

• Demonstrate understanding of thickening agents
• Ability to make and use a roux, slurry, and beurre manie
• Ability to make and use a mirepoix
• Demonstrate understanding of soups and sauces
• Demonstrate understanding of mother sauces

3 hours
8 weeks

• Learn the art of fruit and vegetable carving and garnishing
• Students will receive their own garnishing kit the first night of class

Vocabulary/ Terminology

6 hours

• Ability to identify and describe various kitchen equipment
• Ability to Identify and describe various foods
• Ability to identify and describe tableware, glassware, and flatware
• Demonstrate knowledge of various cooking methods
• Ability to interact with customers in a professional manner

Napkin Folding / Table Setting

6 hours

• Ability to fold napkins in eleven classic folds
• Execute traditional table settings
• Demonstrate knowledge of polishing techniques

Order Taking / Order of Service

6 hours

• Ability to take orders and interact with customers in a professional and informative manner
• Ability to serve guests using the proper sequence of events
• Ability to describe menu items and make informed suggestions

Wine Service / Cocktail Service

6 hours

• Demonstrate basic knowledge of various wines
• Ability to identify basic wine varietals
• Ability to execute traditional tableside wine service
• Demonstrate basic knowledge of various liquors
• Demonstrate knowledge of classic cocktails & their garnishes
• Demonstrate knowledge of appropriate glassware for specific cocktails
• Demonstrate basic knowledge of mixers

Micros™ System

12 hours

• Demonstrate basic knowledge of Micros system
• Ability to open and close a check
• Ability to accurately enter food and beverage orders
• Ability to place orders using seating position and course numbers
• Ability to accurately use modifiers
• Ability to accurately convey customer preferences and needs
• Ability to correctly enter personal time codes and manage time sheets

Buffet

6 hours

• Demonstrate basic knowledge of all buffet equipment
• Ability to set up a general buffet using correct sequential placement of foods, equipment, and utensils
• Demonstrate knowledge of buffet staff and their responsibilities
• Demonstrate knowledge of basic buffet etiquette
• Ability to set up a basic buffet place setting

Banquet Table Setting

6 hours

• Demonstrate basic knowledge of all banquet equipment
• Ability to set up a traditional banquet table
• Demonstrate knowledge of buffet staff and their responsibilities
• Ability to read and understand a B.E.O.
• Ability to set a banquet table according to a specific B.E.O.
• Ability to safely stack, lift and carry trays

Banquet Order of Service

6 hours

• Demonstrate understanding of cocktail hour
• Demonstrate understanding of serving appetizers and/or wine
• Ability to greet guests, introduce oneself, and interact with guests in a professional manner
• Understand importance of food allergies and ability to communicate this information effectively
• Demonstrate knowledge of the sequence of service
• Understand differences between banquet and table service

Banquet Styles of Service

6 hours

• Demonstrate understanding of and ability to execute Bread Buttering
• Demonstrate understanding of and ability to execute various styles of service including:
  • Escoffier Service
  • French Service
  • Other service styles commonly used in Boston hotels

Class meets 2.5 hours / week

Morning / Evening

Computer / Device

• Know difference between hardware and software
• Mouse skills
• Identify keys on keyboard and improve keyboarding skills
• Customize computer settings
• Create folders to organize files
• Understand words and phrases necessary to buy a personal device

Internet

• Identify web browsers
• Create safe and strong passwords and be secure
• Search using keywords vs. typing a web address
• Browse on multiple tabs
• Sift through search results
• Explore topics such as buying airfare and online shopping

Email

• Create an account and professional signature
• Compose new emails
• Use formal language in emails
• Send, reply to, and forward emails
• Identify spam and manage unwanted emailsOrganize inbox with labels

Google Drive and Other Apps

• Create and move files to Google Drive
• Share files and folders
• Delete files and folders
• Understand basics of cloud storage
• Use and understand purpose of Google Docs, Slides, and Sheets
  • Create, edit, and insert elements into each app
  • Collaborate and share files with other users

Mobile Devices and Apps

• Use pre-installed apps
• Download and install new apps
• Organize and delete apps
• Navigate websites on mobile view
• Understand cloud storage

Social Media

• Create accounts
• Set privacy and visibility settings
• Publish and manage content to the web

Google Suite: Docs, Sheets, Slides, Clasroom

• Create and edit files
• Change font and styles
• Add and edit content
• Understand and navigate menu tabs
• Use Google Classroom to navigate online learning resources

6 hours / week

AM / PM

Level 3/4

Level 5/6

Level 7/8

• Ability to communicate with guests, supervisors, and co-workers using proper customer service language
• Familiarity with career ladders within the industry
• Weekly use of technology within the EFH classroom
• Ability to articulate goals, both personal and professional
• Demonstrate confidence and leadership through out-of-class projects, oral presentations and field trips

2 hours / week

AM / PM

• U.S. History and Civics lessons
• Understanding the N-400 application
• Preparation for the interview with a USCIS official
• Referral to support services if needed
• Follow up sessions and tutorials

Online option available for this course. In-person orientation required at Medford site.

Build foundation math skills to transition into introductory level college level math courses

Upon request

1.5 hours / week

One-on-one tutoring provided by trained volunteers

• English reading / writing
• English speaking / listening
• Literacy
• Citizenship
• Math / GED / HiSET
• Computer
• College homework help

By appointment

• Advise students about other opportunities outside of BEST based on student goals
• Assistance with any application process

By appointment

Conduct online career exploration, resume building, completion of online applications, cover and thank you letter writing, and interviewing meetings with eligible clients

4 hours / session

2 sessions total

• Prepare for the mortgage process
• Understand first time homebuyer mortgages
• Learn how to find a home
• Understand the legal aspects of buying a home
• Be able to work with professionals during the home buying process

15 hours / course

• Learn basic computer skills
• Opportunity to purchase a Google Chromebook for $50 after completing required classroom hours
• Access low-cost internet options

1 hour

1 session

• Enroll and regiter in online language tools, such as USA Learns
• Understand how to use BEST online learning tools
  • Google Classroom
  • Skills training online resources
  • Citizenship online resources
• Register and complete industry certifications online
  • Food safety

1.5 hours / session

1 session

Understand Local 26 Benefits: 

• Regan Associates Legal Plan
• Modern Assistance Program (MAP) Employee Assistance Program

30 minutes/ week (before class)

• Use meditation and yoga to reduce stress and increase focus
• Learn English vocabulary relating to the body and health
• Access online resources to practice yoga and meditation at home

2.5 hours / session

2 sessions

• “Wow” guests by oering exceptional guest service experience
• Engage guests in conversations by using polite language
• Personalize guest experiences by anticipating guest needs
• Role play guest service scenarios

2 hours

1 session

• Meet a USCIS officer an dhave an opportunity to ask questions
• Prepare for U.S. naturaliation process
• Learn updates to the U.S. citizeship interviewing process

1.5 hours / week

6 weeks

• Learn about Boston’s most popular tourist attractions
• Learn how to give directions and recommendations to guests
• Become familiar with events happening in the city
• Develop the skills necessary to engage easily with guests

1.5 hours / week

6 weeks

• Read short stories in English
• Retell stories in own words
• Build vocabulary and role-play

2.5 hours / session

2 sessions

• Learn vocabulary related to buying an airplane ticket online
• Search for a flight
• Read and understand information about a flight
• Use Google Calendar to add, change or delete travel plans

2.5 hours / sesssion

2 sessions

• Learn about online shopping options and apps
• Create online payment account
• Request an exchange, return or refund
• Read customer reviews

1 session

Learn about basic online financial management skills

• How to pay your utilities bill through your online banking account
• How to deposit a check through your phone

2 hours / session

2 sessions

• Learn strategies for writing a resume as you draft your own
• Effectively communicate your skills and experiences

3 hours / session

1 session

• Learn basic vocabulary for the kitchen
• Understand basic safety in the kitchen
• Demonstrate clear understanding of kitchen verbs

Cycle 1: January 6- February 14
Cycle 2: February 24- April 3
Cycle 3: April 13- May 22
Cycle 4: June 1- July 10
Cycle 5: July 20- August 28

150 hours

This six-week, full-time course, trains participants for positions in hotel housekeeping departments. Course components include:

• Hands-on skills training in a model hotel room
• Hotel tours
• Two weeks of job shadowing at partner hotels
• Computer skills
• Ergonomics
• Chemical safety and blood-borne pathogens
• Cross-cultural communication skills
• Customer service and professionalism
• Financial literacy
• Branding
• Preventing workplace harassment

Following completion of the pre-apprenticeship program, participants work with career coaches on their job search. Graduates receive a Department of Labor Housekeeping Pre-Apprenticeship credential and 9 college credits at Bunker Hill Community College after completing a prior learning assessment portfolio.

Participants seek positions at a partner hotel where they become apprentices and continue to refine their new skills. Upon successful completion of the apprenticeship, graduates earn a nationally recognized certification from the Massachusetts Department of Labor and 3 additional credits at Bunker Hill Community College.