Volunteer

We offer volunteer opportunities in our ESOL and training programs. To apply, send a resume to Katherine Albertson at kalbertson@BESThtc.org.

Generally, duties may include:

  • Work one-on-one with students to provide support with job applications, resumes, and interview practice.
  • Work one-on-one with students to provide ESOL, Literacy, Citizenship, and Computer support.
  • Assist with information sessions to recruit potential students into our training programs.
  • Teaching Assistant in our Computer classes.
  • Participate in program activities such as tours, mock interview days, career fairs, educational workshops, staff meetings, etc.

For more information on our Volunteer Program and resources, please visit our BEST Hospitality Training Online Resources Site.

Commonwealth Corps
Service Position Descriptions
BEST Hospitality Training

The mission of the Commonwealth Corps is to engage Massachusetts residents of all ages and backgrounds in service to strengthen communities, address unmet community needs, and increase volunteerism.
Commonwealth Corps members with BEST Hospitality Training will serve 10.5 months in a full-time capacity. What they have in common is a desire to put their talents and ideas to use in the service of their communities and the Commonwealth.
The mission of BEST Hospitality Training is to provide individuals with the education, skills and training to excel in the hospitality industry and in their personal lives. BEST will host two full-time Commonwealth Corps members who will support volunteer recruitment, mentoring, and management and workforce development programming in Boston, MA.

The Commonwealth Corps Volunteer Management Specialist will recruit 40 volunteers to support education, skills training, and career coaching programming, and expand volunteer management systems.

Responsibilities:
Essential
 Complete a minimum of 1,500 hours of service, serving through June 30, 2018.
 Attend all required Commonwealth Corps trainings and service events held by MSA (minimum of 6 total, post orientation) and BEST Hospitality Training, including a new member orientation on August 15 & 16, 2017.
 Participate in a minimum of 1 hour of MSA-related activities each week (in person or virtually).
 Attend weekly Team Meetings and group/individual supervisory meetings
 Attend professional development offerings as needed
 Conduct marketing and outreach for volunteers at local colleges/universities, partner agencies, and career centers for volunteers
 Post volunteer positions online on BEST website, college websites, www.idealist.org, etc.
 Mentor and manage volunteers
 Update and enhance program manual and materials and develop and document systems
 Document all volunteer activity in Salesforce for Nonprofits database

Qualifications:
Required
 Massachusetts residency and legal authorization to work in the United States
 18 years of age or older
 Experience with or interest in volunteerism and community engagement
 Ability to balance service commitment with other family/work/school/community commitments in a sustainable way
 Understanding of marketing, outreach, and recruitment strategies
 Experience with teaching, training, and/or mentoring
 Understanding of workforce development practices such as career exploration, building resumes, cover letter writing, completing online applications, interviewing, and thank you letter writing
 Understanding of the hospitality industry
 Understanding of communities in which they will be serving
 Microsoft office programs competency

Preferred
 Bi/multilingual

Member Benefits:
 Stipend of $541.66 every other week while in service, up to $13,000 minus taxes and withholdings;
 Health insurance (full-time members only, individual coverage only);
 Completion award of up to $2,500 upon successful completion of service, minus taxes and withholdings;
 Training and other professional development opportunities;
 Limited reimbursement for travel to Corps-wide MSA-sponsored activities;
 Monthly MBTA pass (worth approximately $85/month);
 Limited travel reimbursement from their host site for certain service-related travel away from their usual service location, according to that agency’s policies;
 The opportunity for at least 10 days of planned absences (may include holidays); and
 Opportunity to join with others with a common sense of purpose as part of the Commonwealth Corps.
Please note that receipt of these stipends/benefits may impact an individual’s eligibility for certain public benefits.

Term of Service:
 Position Start Date: August 15, 2017
 Position End Date: June 30, 2018
 Service commitment will average 38-40 hours per week to be served M-F between the hours of 9AM to 8PM.
Members will be required to serve daytime hours (including 10 am-6 pm) three times per week and evening hours (including noon-8 pm) twice per week – based on selected members’ scheduling needs

Application Instructions:
To apply, submit a cover letter and resume as soon as possible, and no later than June 30, 2017 to Aisha Necoechea, Workforce Development Strategist at anecoechea@BESThtc.org
Accepted members will be required to undergo a criminal offender and sexual offender background check.

BEST Hospitality Training will recruit and select persons in all positions to ensure a diverse and inclusive climate without regard to race, religion, sex, sexual orientation, age, veteran status, color, political affiliation, creed, national origin, marital status, or any other status as protected by federal, state, and local laws. BEST Hospitality Training welcomes applications from individuals with disabilities and will make reasonable accommodations for interviews and for service upon request.

The Commonwealth Corps Career Resource Specialist will establish a career navigation and resource referral program to provide economic maximization services to current clients, economic opportunity services to individuals ineligible for regular programming, and career ladder services for past clients who need assistance reaching their next steps.

Responsibilities:
Essential
 Complete a minimum of 1,500 hours of service, serving through June 30, 2018.
 Attend all required Commonwealth Corps trainings and service events held by MSA (minimum of 6 total, post orientation) and BEST Hospitality Training, including a new member orientation on August 15 & 16, 2017.
 Participate in a minimum of 1 hour of MSA-related activities each week (in person or virtually).
 Attend weekly Team Meetings and group/individual supervisory meetings
 Conduct online career exploration, resume building, completion of online applications, cover and thank you letter writing, and
interviewing meetings with eligible clients
 Conduct benefit exploration and application processes meetings with eligible clients
 Refer clients to career centers and follow up to ensure appropriate support
 Conduct employer follow up after placement
 Document all career navigation and resource referral activity in Salesforce database

Qualifications:
Required
 Massachusetts residency and legal authorization to work in the United States
 18 years of age or older
 Experience with or interest in volunteerism and community engagement
 Ability to balance service commitment with other family/work/school/community commitments in a sustainable way
 Understanding of marketing, outreach, and recruitment strategies
 Experience with mentoring, counseling, research and customer service
 Understanding of workforce development practices such as career exploration, building resumes, cover letter writing, completing online applications, interviewing, and thank you letter writing
 Understanding of the hospitality industry
 Understanding of communities in which they will be serving
 Microsoft office programs competency

Preferred
 Bi/multilingual

Member Benefits:
 Stipend of $541.66 every other week while in service, up to $13,000 minus taxes and withholdings;
 Health insurance (full-time members only, individual coverage only);
 Completion award of up to $2,500 upon successful completion of service, minus taxes and withholdings;
 Training and other professional development opportunities;
 Limited reimbursement for travel to Corps-wide MSA-sponsored activities;
 Monthly MBTA pass (worth approximately $85/month);
 Limited travel reimbursement from their host site for certain service-related travel away from their usual service location, according to that agency’s policies;
 The opportunity for at least 10 days of planned absences (may include holidays); and
 Opportunity to join with others with a common sense of purpose as part of the Commonwealth Corps.
Please note that receipt of these stipends/benefits may impact an individual’s eligibility for certain public benefits.

Term of Service:
 Position Start Date: August 15, 2017
 Position End Date: June 30, 2018
 Service commitment will average 38-40 hours per week to be served M-F between the hours of 9AM to 8PM.
Members will be required to serve daytime hours (including 10 am-6 pm) three times per week and evening hours (including noon-8 pm) twice per week – based on selected members’ scheduling needs

Application Instructions:
To apply, submit a cover letter and resume as soon as possible, and no later than June 30, 2017 to Aisha Necoechea, Workforce Development Strategist at anecoechea@BESThtc.org
Accepted members will be required to undergo a criminal offender and sexual offender background check.

BEST Hospitality Training will recruit and select persons in all positions to ensure a diverse and inclusive climate without regard to race, religion, sex, sexual orientation, age, veteran status, color, political affiliation, creed, national origin, marital status, or any other status as protected by federal, state, and local laws. BEST Hospitality Training welcomes applications from individuals with disabilities and will make reasonable accommodations for interviews and for service upon request.

Volunteer Spotlight

Jim Wiess had a career in the financial services industry before turning his talent and energy to helping others through teaching. He has been BEST’s volunteer math teacher for almost four years, a regular Monday night presence in the aptly named “Confidence Room” at BEST.

Although Jim’s tutored a number of hotel workers (and even the daughter of a hotel worker) at BEST, his constant, unwavering, and most dedicated student is Wilfrid Noel. Wilfrid is a banquet houseman at the Omni Parker House and is as committed to learning as Jim is to teaching. Jim says, “The thing with Wilfrid is, he’s so appreciative, he’s so hard-working, and a little bit goes a long way. Particularly with adults, they have a focus and a purpose and they’re motivated and appreciative. They’re there because they want to be. Wilfrid is to the extreme of that. He’s off the scale in those qualities.”

The feelings of respect, admiration and appreciation go in both directions. Wilfrid says, “Jim takes the time to explain to you until you get it. And he shows you many ways so that you understand. You know, in one math problem, you can do it five ways to get the same result.”

“Jim makes you feel like a person. He wants you to learn. He makes sure you understand what you’re doing. He makes you want to go to school every day because you learn something from him every day.”

Jim does private and volunteer tutoring throughout the city, including at several other non-profits. He sees that having his students up at the board, actively working out problems is more effective than worksheets. He says, “The biggest thing that comes out of the tutoring is building confidence. That carries on outside of the subject matter that we’re teaching. Being confident, being able to advocate for yourself, and being resourceful is much more important than knowing the sine of 30°.”

But this attitudinal change, Jim says, has to come internally. “So then the trick is, how can I design activities that show the student what he’s capable of? Praise isn’t going to do it. First, it’s diagnosing what they’re getting and what they aren’t. For example, once they believe they can do the basic problem, integers, then you can overlay the more complicated pieces.”

Jim’s payoff is Wilfrid’s smile, enthusiasm and progress in math skills. Unlike when they first started, now Wilfrid doesn’t hesitate to ask, “How did you do that?” “It’s hard not to help someone like Wilfrid,” Jim says.

BEST is very grateful that Jim is part of our family. And, as Wilfrid says, “Jim is unique. With Jim, anybody can learn. Anybody can learn. He is very patient. He gives you time to think. I don’t know what to say because he’s so good.”