BEST’s mission is to provide individuals with the education, skills and training to excel in the hospitality industry and in their personal lives. We do this through a variety of services that include job-specific skills training programs and access to educational courses (ESOL, computers, skills certifications), all of which are supported by career and academic coaching. BEST’s partnerships include UNITE HERE Local 26 (the hotel and restaurant workers’ union), 40+ hospitality employers, government and private foundations, and community organizations.

BEST Hospitality Training is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws.

BEST Hospitality Training is fully committed to providing opportunities that promote diversity, growth, and a professional work environment.

BEST offers 100% employer-paid benefits. We use Tufts Health Plan and, in addition to coverage at no cost, employees do not pay a deductible or a co-pay for doctors’ visits. BEST benefits include pharmacy prescription coverage, Delta Dental, Davis Vision, and a 401K. BEST staff get generous PTO time and 12 paid holidays that include Martin Luther King Day, Patriots’ Day, Juneteenth, and Indigenous Peoples’ Day. Schedules are flexible and hybrid and/or remote.

Open Positions

Education and Career Specialist

FLSA Status: Non-exempt

Managed by: Education Program Manager and Apprenticeship Director

Supervisor: Executive Director

Job Summary

The Education and Career Specialist is a full-time position. This individual supports all BEST programming, depending on need, funding, and current staffing. We are currently seeking applicants with career coaching and teaching/training experience. 

Required Job- Specific Duties and Responsibilities

  • Teach basic computer skills as needed to diverse adult learners seeking new employment or to improve their work skills. 
  • Assist in or teach BEST skills certification classes (TIPS, ServSafe, CPR, etc.)
  • Provide clients with ongoing individual career counseling that leads to job placement. 
  • Assist clients to identify and overcome barriers to job placement and retention.
  • Self-manage a client caseload, maintaining an appropriate level of contact with clients based on their needs, goals, and employment status.

Program-wide duties:

  • Conduct intake interviews to screen clients and determine program compatibility.
  • Maintain client files and record all data and activity in the organization’s database in a timely manner. Collect documents and data as required by funders and upload, input, provide this information as instructed.

  • Participate in team meetings and professional development training as required.

  • Assist with tech needs/trouble-shooting with BEST staff, students, and clients.

  • Refer clients to relevant resources, such as English classes, SNAP, financial coaching, and Local 26 benefits.

Qualifications & Experience

  • Experience teaching and/or coaching adults
  • Strong tech skills; fluency using Zoom, Google apps, etc.
  • Fluency in both Mac and PC platforms.
  • Not required for hire, but a plus:
    • Tech Goes Home™ certification
    • Certification to teach TIPS, ServSafe, CPR/AED and/or other industry certifications
  • Experience in the hospitality industry and or/customer service is a plus.
  • Ability to work in a multicultural environment.

Competitive salary and benefits.


Please send resume and email of interest to Joan Abbot:

BEST Hospitality Training is fully committed to providing opportunities that promote diversity, growth, and a professional work environment. 

Executive Director

Job Summary

BEST is a workforce development nonprofit focused on the well-paid sector of Boston’s hospitality industry. BEST contracted its operations and staffing to adjust to the impact of Covid-19 on the hospitality industry. Now we seek a permanent ED to rebuild BEST as the industry rebounds. The position will be subject to a six-month probationary period following the Executive Director’s start date.


  • Identify the needs of Local 26 members and the current employment landscape to set strategic direction for BEST. 
  • Responsible for the financial health of the organization, including securing funds, delivering results, signing contracts, and developing annual budgets. Ensure that contractual obligations are fulfilled. Allocate resources for greater program effectiveness and efficiency.
  • Responsible for supervision of all assigned department and sub-department staff as well as outside payroll and financial services contractors.
  • Identify potential funding opportunities; produce grant proposals and reports. Facilitate conceptualization, task assignment, narrative writing, budgetary justifications, and review of proposals according to policies of funding organizations. 
  • Serve as liaison with public and private funders, government officials, non-profit partners, UNITE HERE Local 26, GBHE labor/management trustees, hotel and hospital employers and others.
  • Responsible for all branding, messaging, and social media content for BEST, including those on LinkedIn, Twitter, Facebook, and company website. 
  • Responsible for providing information, advice, and counsel to the President of the BEST Board, Board Committees, and the Board of Directors in the creation of policies, programs, and strategic direction of the organization. 
  • Responsible for support of all activities associated with the Board of Directors, including staffing for all Board and Committee meetings, meeting schedules, locations, development of agenda, and meeting materials. 
  • Promote racial equity, cultural competence, and emotional intelligence as the guiding principles of the organization. 


The Executive Director will be thoroughly committed to BEST Hospitality Training’s mission. All candidates should have proven leadership, grant procurement and management, and relationship management experience.

Specific requirements may include:

  • Strong financial skills and experience to understand, develop, and manage the organization’s annual budget and finances.
  • Labor union, labor/management, industry and workforce development experience a plus.
  • Track record of effectively raising grant funding and leading a performance and outcomes-based organization.
  • Strong cultural competency principles, understanding of intersectionality of race, gender identity, socio-economic background, religion, language, citizenship, and sexual orientation. 
  • Experience and knowledge of business principles and organizational management with the ability to set and achieve strategic objectives.
  • Experience working with a Board of Directors and ability to cultivate existing and new board member relationships.
  • Experience sourcing, applying for, negotiating, reporting on, and raising grant funding.
  • Strong public relations experience with the ability to engage a wide range of stakeholders in varied formats.
  • Strong written and verbal communication skills; with excellent interpersonal and multidisciplinary project skills.
  • Proficiency in Microsoft applications, database software, and social media.
  • Work will be performed remotely and in-person in Medford and Boston’s Seaport.
  • Ability to travel to off-site locations, occasional evening meetings required.


$115K+/year depending on experience. Plus comprehensive, employer-paid benefits.


Please send resumes and cover letter to BEST Interim Executive Director Joan Abbot at