BEST’s mission is to provide individuals with the education, skills and training to excel in the hospitality industry and in their personal lives. We do this through a variety of services that include job-specific skills training programs and access to educational courses (ESOL, computers, skills certifications), all of which are supported by career and academic coaching. BEST’s partnerships include UNITE HERE Local 26 (the hotel and restaurant workers’ union), 40+ hospitality employers, government and private foundations, and community organizations.

BEST Hospitality Training is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws.

BEST Hospitality Training is fully committed to providing opportunities that promote diversity, growth, and a professional work environment.

BEST offers 100% employer-paid benefits. We use Tufts Health Plan and, in addition to coverage at no cost, employees do not pay a deductible or a co-pay for doctors’ visits. BEST benefits include pharmacy prescription coverage, Delta Dental, Davis Vision, and a 401K. BEST staff get generous PTO time and 12 paid holidays that include Martin Luther King Day, Patriots’ Day, Juneteenth, and Indigenous Peoples’ Day. Schedules are flexible and hybrid and/or remote.

Open Positions

Education and Career Specialist

FLSA Status: Non-exempt

Supervisor: Education Program Manager

Job Summary

The Education and Career Specialist is a full-time position. This individual supports all BEST programming, depending on need, funding, and current staffing. We are currently seeking applicants with career coaching and teaching/training experience. 

Required Job- Specific Duties and Responsibilities

  • Teach ESOL and/or basic computer skills as needed to diverse adult learners seeking new employment or to improve their work skills. 
  • Assist in or teach BEST skills certification classes (TIPS, ServSafe, CPR, etc.)
  • Provide clients with ongoing individual career counseling that leads to job placement. 
  • Assist clients to identify and overcome barriers to job placement and retention.
  • Self-manage a client caseload, maintaining an appropriate level of contact with clients based on their needs, goals, and employment status.

Program-wide duties:

  • Conduct intake interviews to screen clients and determine program compatibility.
  • Maintain client files and record all data and activity in the organization’s database in a timely manner. Collect documents and data as required by funders and upload, input, provide this information as instructed.
  • Participate in team meetings and professional development training as required.
  • Assist with tech needs/trouble-shooting with BEST staff, students, and clients.
  • Refer clients to relevant resources, such as English classes, SNAP, financial coaching, and Local 26 benefits.

Qualifications & Experience

  • Experience teaching and/or coaching adults
  • Strong tech skills; fluency using Zoom, Google apps, etc.
  • Fluency in both Mac and PC platforms.
  • Not required for hire, but a plus:
    • Tech Goes Home™ certification
    • Certification to teach TIPS, ServSafe, CPR/AED and/or other industry certifications
  • Experience in the hospitality industry and or/customer service is a plus.
  • Ability to work in a multicultural environment.

Salary and Benefits

Position pays $50-55K/year depending on experience. This position includes comprehensive benefits, fully paid for by the employer. The Tufts Health Plan insurance has no deductible and no co-pay. Benefits also include vision and dental and more.


Please send resume and email of interest to Joan Abbot:

BEST Hospitality Training is fully committed to providing opportunities that promote diversity, growth, and a professional work environment.