Joan Abbot

Assistant Director

Joan works closely with the Executive Director on new initiatives and oversees data management, the incumbent worker education program, and outreach and marketing for BEST.

Huiling Chen

Program Manager

Huiling started at BEST as a job seeker student and then BEST hired her before any of the hotels could. Now she manages BEST’s English for Hospitality program and the volunteer program and she teaches an English class.

Mary Cronin

Skills Training & Operations Director

Mary oversees BEST’s skills training programs including On-Call Banquet Server, the Introduction to Hospitality Training Program and certification courses. She designed and teaches BEST’s culinary classes. Mary is responsible for oversight of the skills training team and facilities management.

Rose London

English Instructor and Volunteer Coordinator

Rose teaches English and helps manage the volunteer program as part of the Education Team. Rose served as an Americorps member from 2020 to 2021.

Shery Murphy

Employment Services Director

Shery oversees the development, implementation, and management of BEST’s employment services. She leads and supports BEST’s career counselors and helps job seeker clients reach their personal and professional goals.

Aisha Necoechea

Workforce Development Strategist

Aisha is responsible for grant development and management, funding procurement, and strategic planning.

Mei Ngo

Technology Manager

Mei teaches classes in computers and English for Hospitality at BEST. She oversees technology in both our Medford and Roxbury sites. Mei also contributes to BEST’s social media presence.

Dorrie Nord

Lead Skills Instructor

Dorrie is BEST’s Lead Skills Instructor, teaching the Intro to Hospitality/Housekeeping Pre-Apprenticeship class. She also is part of BEST’s incumbent program team where she creates new programs, teaches workshops, and otherwise supports the education team.

Brenda Richardson

Program Coordinator

Brenda is responsible for front office management of the Dudley Square office where she provides support to our students as well as to those seeking training. She manages all administrative aspects of the job seeker intake process.

Lori Sylvia

Apprenticeship Director

Lori handles all apprenticeship requirements for BEST’s Introduction to Hospitality Housekeeping Pre-apprenticeship program, including strengthening employer partnerships, acting as a liaison with partners such as the MA Department of Labor and Bunker Hill Community College, and developing relevant curriculum for job seekers.

Jerry Wheelock

Data Manager

Jerry has been managing the implementation of BEST’s SalesForce for NonProfits database since February 2013. He is responsible for data integrity, reporting, and processes.

Marsha Wise

Career Coach

Marsha helps BEST’s job seeker students identify and assess their own transferable job skills so they can excel in their chosen careers.